Amir Kamal
I visited California Pizza, Iqbal Town, Lahore with my child, expecting a good dining experience, but faced extremely poor service and mismanagement.
After placing my order, I waited 30 minutes, only to be told that my pizza was burned and needed to be remade. I waited another 30 minutes, yet no pizza arrived. Finally, the staff informed me that the pizza had burned again due to an oven issue, and they refunded my payment.
Waiting over an hour with my child, only to leave without food, was frustrating and insulting. If their oven was faulty, they should have informed customers instead of wasting time. Such negligence is unacceptable for a well-known brand.
I request immediate action to improve service quality and avoid such incidents in future
Danish Jamil
It's so bad to first book the order then call to customer for confirmation and when customer verify his address. Then a person asked please share your location on my WhatsApp after that within 2 minutes he cancelled my order without telling any specific reason.
So worse so bad so Unethical People California pizza E-11
Abdullah Shiekh
I placed an order in garden branch at 12:11 am
And delivery time that was mentioned in the order was 12:55am .when I didn't recieve order on time and called them, the representative over there lied us that you order at 1:40am. then also I waited for 1.5 hours and rider call me your pizza is cold now i deliver you this is not the right way to deal with your customers.
The most pathetic and worst service of your franchise.
If it was not feasible for you to deliver order on time then you must cancel it before, not let us wait for such long hour .
Really a bad experience and will share with other too that not to order from California pizzas ever.
Yousuf Hussain
I placed an order in garden branch at 9:09pm
And delivery time that was mentioned in the order was 9:54 pm .when I didn't recieve order on time and called them, the representative over there lied us that you order at 9:40pm. then also I waited for 1.5 hours and rider came to deliver us pizza at 11:00pm and extremely cold pizzas. I returned them back this is not the right way to deal with your customers.
The most pathetic and worst service of your franchise.
If it was not feasible for you to deliver order on time then you must cancel it before, not let us wait for such long hour .
Really a bad experience and will share with other too that not to order from California pizzas ever.
Emad Chundrigar
i was ordered one reg.pizza and dessert,rider was totally corrupt person not returning my return amount then asked that they said "sir woh mein bhool gaya then baki orders mein mene de diye he was layer "after that i said that corner pr cabin hai pan ka wahan se lay aoo then came back and gave me 120rs back instead of 221rs ,this totally corruption ,very bad image of california and big question mark on their management senior ,all senior management are deep sleeping ,agr rider mujhe amount honesty ke sath return krdetaa tou mein wese hi ussay de detaa but he was corrupt person ,shame on you california......
Syed Ansab
My name is Syed Ansab Hussain Rizvi. Last night, I ordered a large pizza for 1149 rupees from California Pizza’s Haideri branch in Karachi through Food Panda. Initially, I chose pick-up, but then switched to delivery, which was supposed to take 30-45 minutes.
After waiting a long time, I called the branch and they said the pizza was ready for pick-up. I told them I had switched to delivery and couldn't pick it up, asking them to send a rider and I’d pay extra. They agreed but never called back. When I tried contacting them, they ignored my calls and eventually switched off their phone. My money was wasted, I stayed hungry, and had to deal with the inconvenience.
Ghulam Rasool
*Unsatisfactory Experience at California Pizza Quetta Branch*
I recently ordered from California Pizza's Koita branch and encountered several issues.
*Issues:*
1. Unavailability of Medium Pizza: Despite requesting a medium pizza, I was told it's not available and offered two small pizzas instead, with an additional charge of R200.
2. Forced Deal: I was forced to accept a deal including drinks (Coke) without opting for it.
3. Missing Burger Order: I ordered a burger, but it was not prepared. However, the charges were still added to my bill.
4. Confusing Service Charges: The staff member provided conflicting information about service charges: initially stating 2% for cash and 4% for card payments, then reversing the percentages.
*Conce
Faryal Hafeez
I ordered pizza and Mexican sandwich from California pizza - Fb area branch, it hadn't fries and ketchup etc. sandwich is very dry and the order included the fries as well but didn't recieved. Ordered through foodpanda. Rider Contact no. 0315 7711110
Sheraz Nawaz
I have ordered Pizza from this number (0300-8563134) on Oct 12, 2024. I have ordered thin crust Pizza but Carlifornia team has delivered thick crust. On top of that when I called for the complaint on UAN number, your customer support challenged me by saying you are lying as you have mentioned regular Pizza. Though on my push he agreed to listen recorded call and then said yes you are right. Seriously a very poor customer services I faced from Carlifornia Pizza and I was not expecting this, I am not write to you on this issue by considering human error but just because of your services representative who has challenged me and was denying (means I am lying). That makes me upset to write this down. Appreciate to look into this matter. Thanks
Khan Asad
Just give you advice if truly care of your business and save your company brand name so please look after that what's going on your restaurants because they take very high amount of pizzas and deliver us too much low and 3rd class service 🙏
Aimen Tarar
The chicken smell was so bad. I got breathing problem and my bother got motions. Even after complain they didn’t take any action.
Janbaz Hussain
Deliver piza in 1 hour and 30 mint average, complaint alot but they even not respond. Next time i will never order california piza and also told my friend community to boycott..
Omair Athar
Pizza takes what? About 15 mintues to bake. And the branch is a walking distance from my home. But they take more than 60 minutes to deliver everytime. Yesterday was the second time they did that. Management should take notice of this.
Hammad Hussain
I ordered one Siracha flavored and creamy tikka flavored pizza. First i was only delivered one pizza and had to wait for the other one. The Siracha flavored pizza had the sauce missing on top which provides the flavor and for the other one it had no cream and was dry like it was over cooked.
Marium Shafiq
Burger was dry zinger patty was burned
Fried chicken was also smelly and burned
Not ever order there burgers totally waste of money
muneeb javed
Blood in the chicken piece which is unbearable.chef's should beware of doing this kinda act which made costumers feel uncomfortable and filthy..disgustingly diappointed we are..
Muhammad Jibran
The service was pathetic. Order was not completed. 3 burgers, fries and 3 dip sauses was jot delivered. After calling the rider he said that he will deliver the rest within couple of minutes....but....he just delivered burgers and fries and only one dip sause. What kind of bullshit service is this.
Hasan Anjum
Hum model branch mein staff blkl co operate nh kr raha baaton mein lagay hain sb ek dusre se very bad experience in model branch
Mrs Arfeen
21May 2024! I ordered online California pizza .My experience is very bad and worst. i was order others brand but I felt that California is good brand that's why I ordered California pizza but i am very disappointed quality and taste 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Arwa London
I placed and paid for an order at 11.30, thereafter waited patiently until 1am, when I used the WhatsApp to ask about my delivery. The representative called me and told me the order was cancelled due to not being able to connect on the phone! When I had provided TWO numbers and when he got connected instantly. Then he kept on lying about trying to get through which they hadn't bothered to at all.
The refund process is gonna take 25 days and they offered no form of apology or compensation.
Logically speaking too, order has been placed and paid for in advance. Exact location details with landmarks has been provided. So why on earth would you cancel an order and not even bother contacting the customer.