Complaint Against Poor Service at California Pizza Iqbal Town Lahore

I visited California Pizza, Iqbal Town, Lahore with my child, expecting a good dining experience, but faced extremely poor service and mismanagement.
After placing my order, I waited 30 minutes, only to be told that my pizza was burned and needed to be remade. I waited another 30 minutes, yet no pizza arrived. Finally, the staff informed me that the pizza had burned again due to an oven issue, and they refunded my payment.
Waiting over an hour with my child, only to leave without food, was frustrating and insulting. If their oven was faulty, they should have informed customers instead of wasting time. Such negligence is unacceptable for a well-known brand.
I request immediate action to improve service quality and avoid such incidents in future