4
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J. Junaid Jamshed
Complaints
22
Solved
0
Answered
2
- Complaints
- Reviews
- About
Umar Farooq
Poor Quality and Claim Response
Received poor quality products and encountered the worst customer support — no replies to complaints, no resolution, no accountability. Honestly expected much better from a brand of such reputation.
We work hard to earn every rupee, and when a single suit starts from PKR 8,500, it’s not a small amount — it’s a serious purchase for many families. Is this really the standard JJ stands for?
They spoiled our Eid, and now they won’t even offer an exchange or compensation. No response, no support. Just silence.
Our hard-earned money is wasted.
Laima Khan
Payment and delivery
Still u guys saying my parcel payment is not verified and u guys take more 8-9 working days are you guys seriously? Eid is on way I have to sent this parcel aboard ur guys delivery time is 2-4 days u guys still wants 8-9 days u already wasted my 1 week I placed order 3 times. N u cancelled someone on ur helpline guide me wrong please delivery my parcel as soon as
Possible Please i have to sent this parcel put of country please send my parcel on my way in 2-3 days please
Fahad Hussain
Order issue
Mera order confirm howa hai ya nahi abhi tak Mujhe koi msg nahi aya ab Mai kiya karo dubara order karo kiya
Jane Nisar
Order not confirmed yet
My order num is 1010523909 yesterday I ordered online and select online bank transfer payment method and send money to given account num and send the email to eshop but still my order is not confirmed status shown unconfirmed
Naila Naeem
Unprofessional Staff
I visited J. Ocean mall Karachi branch yesterday, looking for Eid collection I asked a sales girl if these are available in required sizes and some other basic questions like where are 2 piece unstitched collection, and which one is the latest Eid collection, what’s the fabric? I was amazed how can they keep such people on job who don’t have any knowledge at all and I found out she was misguiding about each and everything when I read descriptions on the photos of dresses, even she did not have idea about prices, I noticed she was distracted her mind was somewhere else and she wasn’t interested in guiding, sales girl name Sadaf, you people should atleast keep an eye on what your staff is doing to customers. 🙏🏻
Rabeel Zaffar
Addicted perfume smells not long lasting
I just bought your addicted perfume from G one market a few days ago it has no long lasting smell plz refund me or change it
Awais Ali
Defective dress inferior quality
Dear Junaid Jamshed Customer Service,
I am writing to express my disappointment with a recent purchase I made from your brand. I bought a [Kurta shalwar with 25 % discounted price with reference number JJKS-32978 from your centaurs store and after only wearing it once, I noticed significant wear and tear. This is highly unusual for a product from your esteemed brand, which I have trusted for its quality.
I have already tried reaching out for assistance,I visited 2 times at your centaurs mall store but unfortunately, I have not received a response.I constantly calling on the given number but no positive response received.I have already submitted the obsolete dress to your cantaurs store and your staff inform me that it would be exchange o
Wajahat Ahmed
Missing Dresses
completely pathetic customer service. I placed online order of 16 suits out of which 5 suits were missing. Raised the complain and its been 14 days. They are just making excuses. Not recommended to use their online store.
ibrahim umair
Dupatta is missing
I order 2 dress but ek ka dupatta missing h beach me se mein ne kafi dafa oder kiya h j. Pr kbi esa ni hua plz dupatta send krdy ta k mera suit complete hojae
Ramsha Rashid
Order late
Your service of delivery is too slow. I ordered suit on 2 October 2024 and don't received yet. Kindly improve your service of delivery . Order is courier by BlueEx.
Abu Bakr
Perfume Return
I ordered 02 perfumes from J. And one is recieved defected . I opened one the same day I recieved but 01 i opened yesterday but Call Center is saying we cant refund
Zubair Saleem
WRONG PRODUCT RECEIVED
Order wrong received. I Ordered Discovery Set for Her but Received Discovery Set for Him...Please solve the problem ASAP or Today. On urgent basis.
Zubair Saleem
WRONG PRODUCT RECEIVED
I order "Discovery Set for Her" but I received "Discovery Set for Him "... Jald solve krden urgent ha boht
usman tariq
order customize cap
Assalam o Alikum.
Sir many apk sahiwal outlet sy cap purchase ki two days ago. Cap size small tha. or wo size pura nhi aya bara tha. ma size change karwany sahiwal outlet py gya to pata chala is sy chota size nhi hota many unko kaha k customize karwa dy kehty aisa nhi hota ap cap return k koi or cheez purchasr kr ly or cap k dobara order dy phr customize ho ga. kehty iska pesy customize ma adjust nhi ho gy. kindly slove this problem.
thanks
Saim Rizvi
Perfume is not good
Aoa I had bought Janan gold perfume a week ago the worker claimed that its long lasting but it doesn't even lasts for one hour. Its really pathetic that such a brand is selling these type of products. I was not expecting this from J.
Shandana khan
Exchange article not available
I had ordered a women's formal 3-piece suit three weeks ago, but when I received the order, it was the wrong article. I contacted the team, and they acknowledged the mistake, but now the article I wanted is unavailable. They're not refunding my money, nor are they arranging the dress. I'm very distressed because of this. I've already waited for a month, and now I can't wait any longer.
amir khan
Janan Perfume
Salam bie kise ho bie mane j.sa perfume leya h laki 15/20 minutes smell hota h per nahi hota h janan golden perfume h
Adil Noor
Delayed Tactics
Bought an expensive lawn suit and perfume on 06 May 2024. Till today package is not picked up by BlueEx courier services. It is too pathetic to call them again n again for the same thing. Every time customer service team gives a new reason. They must improve the delivery service. I am totally upset with them.
Syeda Saliha
Expired cosmetics
Aoa I had buy cosmetics products from F10 markaz islamabad 26-1-24 .I didn’t open those products because I had already these and waiting to finish once then will start new one.I used foundation and Bb cream few days ago they both have bad smell and also I got pimples on my face.i am using these products since 4years but did get any complaints.but this time I am very disappointed from your products. I have also invoice with me.it’s mentioned all the products some of production I still didn’t use .waiting for your best solution thanks
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We request you kindly share your contact number so our representative can assist you better.
We thank you for choosing J. and hope to see you again.
arooj rao
Refused to do minor ulteration in XL size outfit
Aoa. . I trust and purchased my all season outfits for my family from j.
Bcz j. Provide us comfortable clothing, and also provide a facility of ulteration in our clothes specially in man collection. . but very first time today they refused to provide ultration in XL size, we need little fitting in outfit but they totally refused us..
Kindly allow us to take this facility as we got in past all time
Thank u,
Kindly reply me soon with positive response
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We received your contact number, our representative will contact you to assist you better.
We thank you for choosing J. and hope to see you again.
AI REVIEWS
17 12 2024 08:07:36 PM
Customer Reviews
J. Junaid Jamshed, a popular Pakistani brand, offers a wide range of elegant and stylish clothing for both men and women. Known for its high-quality fabrics and sophisticated designs, J. offers a variety of traditional and contemporary outfits, perfect for casual wear, formal events, and special occasions. The brand is particularly known for its exquisite kurta collections and well-tailored suits that reflect a blend of modern trends and classic styles. The store experience, both online and offline, is pleasant, with attentive customer service. However, some customers find the pricing on the higher side, but the quality justifies it. Rating: 4.5/5