ibrahim umair
I order 2 dress but ek ka dupatta missing h beach me se mein ne kafi dafa oder kiya h j. Pr kbi esa ni hua plz dupatta send krdy ta k mera suit complete hojae
Abu Bakr
I ordered 02 perfumes from J. And one is recieved defected . I opened one the same day I recieved but 01 i opened yesterday but Call Center is saying we cant refund
Saim Rizvi
Aoa I had bought Janan gold perfume a week ago the worker claimed that its long lasting but it doesn't even lasts for one hour. Its really pathetic that such a brand is selling these type of products. I was not expecting this from J.
amir khan
Salam bie kise ho bie mane j.sa perfume leya h laki 15/20 minutes smell hota h per nahi hota h janan golden perfume h
Adil Noor
Bought an expensive lawn suit and perfume on 06 May 2024. Till today package is not picked up by BlueEx courier services. It is too pathetic to call them again n again for the same thing. Every time customer service team gives a new reason. They must improve the delivery service. I am totally upset with them.
Syeda Saliha
Aoa I had buy cosmetics products from F10 markaz islamabad 26-1-24 .I didn’t open those products because I had already these and waiting to finish once then will start new one.I used foundation and Bb cream few days ago they both have bad smell and also I got pimples on my face.i am using these products since 4years but did get any complaints.but this time I am very disappointed from your products. I have also invoice with me.it’s mentioned all the products some of production I still didn’t use .waiting for your best solution thanks
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We request you kindly share your contact number so our representative can assist you better.
We thank you for choosing J. and hope to see you again.
arooj rao
Aoa. . I trust and purchased my all season outfits for my family from j.
Bcz j. Provide us comfortable clothing, and also provide a facility of ulteration in our clothes specially in man collection. . but very first time today they refused to provide ultration in XL size, we need little fitting in outfit but they totally refused us..
Kindly allow us to take this facility as we got in past all time
Thank u,
Kindly reply me soon with positive response
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We received your contact number, our representative will contact you to assist you better.
We thank you for choosing J. and hope to see you again.
Shahid Ghori
Dear sir I purchased janan gold perfume from shop no 5 metro Habib sharahe Faisal FBRPOS NO.114377.@ 5500 rupees and your janan gold perfume only 2 hrs lasting and after that no fragrance feel.please see and resolve my issue as soon as possible.my contact 03110836560
M.Shahid ghori
Hanan Latif
I trust this communication finds you in good health. My name is Muhammad Hanan, and I am reaching out to you with a pressing matter concerning a distressing experience I recently had with the well-known brand J. I am seeking your urgent assistance in resolving this matter and ensuring justice prevails. The incident in question revolves around the purchase of a dress intended for my elder brother. During the transaction, I specifically inquired about the brand's policy on alterations or returns in the event of sizing issues. To my assurance, the sales representative assured me that they would readily accommodate any such concerns and facilitate alterations or returns as needed. However, the unfortunate turn of events unfolded when, upon returning home, my brother tried on the dress only to find that the size was not suitable.
In light of the sales representative's assurance, we promptly visited the J. store to request alterations, as initially promised during the purchase. Shockingly, the staff at the store outright denied offering any alteration services. To substantiate my claim, I presented an alteration slip from another J. store, only to be met with baseless allegations of potential forgery. They insisted that the services rendered on the slip were not applicable to my transaction. In the face of this unexpected adversity, I requested a refund, a standard practice for most reputable establishments. However, to my dismay, I was informed that J. does not entertain refund requests. Instead, I was compelled to choose an alternative dress from their inventory. I selected a different dress, which was priced at 4850 PKR, significantly less than the initial dress priced at 9250 PKR. When I inquired about a refund of the remaining amount, I was informed that a refund would only be possible if I opted for a dress of equal or higher value than the original 9250 PKR dress. To compound the matter further, the behavior exhibited by the J. staff throughout this ordeal was not only unprofessional but also remarkably rude.
In an attempt to assert my rights as a consumer, I brought to their attention the return and exchange policy prominently displayed on the J. website. However, they callously dismissed it, refusing to adhere to their own stated policies. As a concerned citizen, it is disheartening to witness a reputable brand engaging in such blatant unethical business practices and treating customers with utter disregard. I implore you to investigate this matter thoroughly and take appropriate action to ensure that consumers are treated fairly and in strict accordance with the established policies governing such transactions. I am grateful for your prompt attention to this matter and remain hopeful for a swift and just resolution.
