4
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J. Junaid Jamshed
Complaints
17
Solved
0
Answered
2
- Complaints
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Rabeel Zaffar
Addicted perfume smells not long lasting
I just bought your addicted perfume from G one market a few days ago it has no long lasting smell plz refund me or change it
Awais Ali
Defective dress inferior quality
Dear Junaid Jamshed Customer Service,
I am writing to express my disappointment with a recent purchase I made from your brand. I bought a [Kurta shalwar with 25 % discounted price with reference number JJKS-32978 from your centaurs store and after only wearing it once, I noticed significant wear and tear. This is highly unusual for a product from your esteemed brand, which I have trusted for its quality.
I have already tried reaching out for assistance,I visited 2 times at your centaurs mall store but unfortunately, I have not received a response.I constantly calling on the given number but no positive response received.I have already submitted the obsolete dress to your cantaurs store and your staff inform me that it would be exchange o
Wajahat Ahmed
Missing Dresses
completely pathetic customer service. I placed online order of 16 suits out of which 5 suits were missing. Raised the complain and its been 14 days. They are just making excuses. Not recommended to use their online store.
ibrahim umair
Dupatta is missing
I order 2 dress but ek ka dupatta missing h beach me se mein ne kafi dafa oder kiya h j. Pr kbi esa ni hua plz dupatta send krdy ta k mera suit complete hojae
Ramsha Rashid
Order late
Your service of delivery is too slow. I ordered suit on 2 October 2024 and don't received yet. Kindly improve your service of delivery . Order is courier by BlueEx.
Abu Bakr
Perfume Return
I ordered 02 perfumes from J. And one is recieved defected . I opened one the same day I recieved but 01 i opened yesterday but Call Center is saying we cant refund
Zubair Saleem
WRONG PRODUCT RECEIVED
Order wrong received. I Ordered Discovery Set for Her but Received Discovery Set for Him...Please solve the problem ASAP or Today. On urgent basis.
Zubair Saleem
WRONG PRODUCT RECEIVED
I order "Discovery Set for Her" but I received "Discovery Set for Him "... Jald solve krden urgent ha boht
usman tariq
order customize cap
Assalam o Alikum.
Sir many apk sahiwal outlet sy cap purchase ki two days ago. Cap size small tha. or wo size pura nhi aya bara tha. ma size change karwany sahiwal outlet py gya to pata chala is sy chota size nhi hota many unko kaha k customize karwa dy kehty aisa nhi hota ap cap return k koi or cheez purchasr kr ly or cap k dobara order dy phr customize ho ga. kehty iska pesy customize ma adjust nhi ho gy. kindly slove this problem.
thanks
Saim Rizvi
Perfume is not good
Aoa I had bought Janan gold perfume a week ago the worker claimed that its long lasting but it doesn't even lasts for one hour. Its really pathetic that such a brand is selling these type of products. I was not expecting this from J.
Shandana khan
Exchange article not available
I had ordered a women's formal 3-piece suit three weeks ago, but when I received the order, it was the wrong article. I contacted the team, and they acknowledged the mistake, but now the article I wanted is unavailable. They're not refunding my money, nor are they arranging the dress. I'm very distressed because of this. I've already waited for a month, and now I can't wait any longer.
amir khan
Janan Perfume
Salam bie kise ho bie mane j.sa perfume leya h laki 15/20 minutes smell hota h per nahi hota h janan golden perfume h
Adil Noor
Delayed Tactics
Bought an expensive lawn suit and perfume on 06 May 2024. Till today package is not picked up by BlueEx courier services. It is too pathetic to call them again n again for the same thing. Every time customer service team gives a new reason. They must improve the delivery service. I am totally upset with them.
Syeda Saliha
Expired cosmetics
Aoa I had buy cosmetics products from F10 markaz islamabad 26-1-24 .I didn’t open those products because I had already these and waiting to finish once then will start new one.I used foundation and Bb cream few days ago they both have bad smell and also I got pimples on my face.i am using these products since 4years but did get any complaints.but this time I am very disappointed from your products. I have also invoice with me.it’s mentioned all the products some of production I still didn’t use .waiting for your best solution thanks
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We request you kindly share your contact number so our representative can assist you better.
We thank you for choosing J. and hope to see you again.
arooj rao
Refused to do minor ulteration in XL size outfit
Aoa. . I trust and purchased my all season outfits for my family from j.
Bcz j. Provide us comfortable clothing, and also provide a facility of ulteration in our clothes specially in man collection. . but very first time today they refused to provide ultration in XL size, we need little fitting in outfit but they totally refused us..
Kindly allow us to take this facility as we got in past all time
Thank u,
Kindly reply me soon with positive response
J. Junaid Jamshed
Dear Customer,
Thank you for reaching us out and letting us know your concern.
We received your contact number, our representative will contact you to assist you better.
We thank you for choosing J. and hope to see you again.
Shahid Ghori
Janan gold perfume not long lasting
Dear sir I purchased janan gold perfume from shop no 5 metro Habib sharahe Faisal FBRPOS NO.114377.@ 5500 rupees and your janan gold perfume only 2 hrs lasting and after that no fragrance feel.please see and resolve my issue as soon as possible.my contact 03110836560
M.Shahid ghori
Hanan Latif
Urgent Complaint Regarding Unethical Business Practices and Customer Service
I trust this communication finds you in good health. My name is Muhammad Hanan, and I am reaching out to you with a pressing matter concerning a distressing experience I recently had with the well-known brand J. I am seeking your urgent assistance in resolving this matter and ensuring justice prevails. The incident in question revolves around the purchase of a dress intended for my elder brother. During the transaction, I specifically inquired about the brand's policy on alterations or returns in the event of sizing issues. To my assurance, the sales representative assured me that they would readily accommodate any such concerns and facilitate alterations or returns as needed. However, the unfortunate turn of events unfolded when, upon returning home, my brother tried on the dress only to find that the size was not suitable.
In light of the sales representative's assurance, we promptly visited the J. store to request alterations, as initially promised during the purchase. Shockingly, the staff at the store outright denied offering any alteration services. To substantiate my claim, I presented an alteration slip from another J. store, only to be met with baseless allegations of potential forgery. They insisted that the services rendered on the slip were not applicable to my transaction. In the face of this unexpected adversity, I requested a refund, a standard practice for most reputable establishments. However, to my dismay, I was informed that J. does not entertain refund requests. Instead, I was compelled to choose an alternative dress from their inventory. I selected a different dress, which was priced at 4850 PKR, significantly less than the initial dress priced at 9250 PKR. When I inquired about a refund of the remaining amount, I was informed that a refund would only be possible if I opted for a dress of equal or higher value than the original 9250 PKR dress. To compound the matter further, the behavior exhibited by the J. staff throughout this ordeal was not only unprofessional but also remarkably rude.
In an attempt to assert my rights as a consumer, I brought to their attention the return and exchange policy prominently displayed on the J. website. However, they callously dismissed it, refusing to adhere to their own stated policies. As a concerned citizen, it is disheartening to witness a reputable brand engaging in such blatant unethical business practices and treating customers with utter disregard. I implore you to investigate this matter thoroughly and take appropriate action to ensure that consumers are treated fairly and in strict accordance with the established policies governing such transactions. I am grateful for your prompt attention to this matter and remain hopeful for a swift and just resolution.
AI REVIEWS
17 12 2024 08:07:36 PM
Customer Reviews
J. Junaid Jamshed, a popular Pakistani brand, offers a wide range of elegant and stylish clothing for both men and women. Known for its high-quality fabrics and sophisticated designs, J. offers a variety of traditional and contemporary outfits, perfect for casual wear, formal events, and special occasions. The brand is particularly known for its exquisite kurta collections and well-tailored suits that reflect a blend of modern trends and classic styles. The store experience, both online and offline, is pleasant, with attentive customer service. However, some customers find the pricing on the higher side, but the quality justifies it. Rating: 4.5/5