4
1
J. Junaid Jamshed
Complaints
30
Solved
0
Answered
2
- Complaints
- Reviews
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Jabran Mughal
Broken Perume bottle inside Box
May J. POUR FEMME Buy ke to Ghar janay par Maloom howa k Bottle box kay andar Toti howe ha. Again J. Setlite Town Out Let par aya or box diya unho nay refuse kar diya Replace say. Box still in Pack Condtion with wrapping out side box not Damage or scratched.
Abid Ullah
Consumer Complaint Regarding Refund and Mismanagement of Orders
I placed an online order (Order No. 1013032412) and made an advance payment. The order was later cancelled by the company, and when I contacted customer support for a refund, I was advised that the order would be replaced and that I should not receive the Cash on Delivery order (Order No. 1013033258) that I had placed afterward.
However, both orders were dispatched and delivered, causing confusion and financial inconvenience due to the company’s negligence and poor coordination.
I request the concerned authority to kindly intervene and direct the company to process the refund for the cancelled order immediately and take necessary action to protect consumer rights.
Ijaz Khan
MISSING SHIPMENT
Ordered Jubba on line on Feb 10 around 12 pm. J. did not ship it same day but they delivered to TCS next day and that to end of the day at 18:41. This was supposed to be delivered to me latest by 12 Feb but till now on Feb 14th I dont know the whereabouts of my parcel. 2 days ago I called them and told them to expedite as I wont be available from Feb 14 onward for one week. Nothing happened. I am not even sure I will get this pacel or not. I emailed them on Feb 12th no one, I reapeat no one even responded to my email. I never saw such a terrible performance on part of J.
Wasim Rehman
Damage packing of perfume
I ordered Zarar perfume from its web site but it's packing is damage, perfume bottle is damage and also perfume pump is not working
Mohsin Abbas
Voucher not received
I ordered a perfume but received wrong, I call the helpline they asked to return the previous perfume, I returned but they haven't received it,now it's not my fault ,I paid 7.8k on perfume ,2 visits to multan and I orders it before Eid,
Tasneem Akram
Refund money
1009958233
this is my order number where is my money almost 3 months before i placed an order and they never refund my money. I tried to contact with customer care they were very rude and never ever tried to serve me
i need my money back. they're very rude to serve customer even very shit service. after placing order i provided them a contact and they never ever tried to contact him and its been 3 months they're not refunded my money fraud
Jamal Shah
Order not received
Took my money above 50 000 rupees doesnt deliver the products, and it is more than 50 days didnt received my refund money every time you call they will say we will update you within 2 3 days but no response.
What a shame how they are damaging the reputation of a brand which was created by wounderful personality.
AI REVIEWS
Dresses are of low quality
I ordered dress on sales. But they have low quality than replica.
Neither they are returning nor they are helping me with exchange
Umar Farooq
Poor Quality and Claim Response
Received poor quality products and encountered the worst customer support — no replies to complaints, no resolution, no accountability. Honestly expected much better from a brand of such reputation.
We work hard to earn every rupee, and when a single suit starts from PKR 8,500, it’s not a small amount — it’s a serious purchase for many families. Is this really the standard JJ stands for?
They spoiled our Eid, and now they won’t even offer an exchange or compensation. No response, no support. Just silence.
Our hard-earned money is wasted.
Laima Khan
Payment and delivery
Still u guys saying my parcel payment is not verified and u guys take more 8-9 working days are you guys seriously? Eid is on way I have to sent this parcel aboard ur guys delivery time is 2-4 days u guys still wants 8-9 days u already wasted my 1 week I placed order 3 times. N u cancelled someone on ur helpline guide me wrong please delivery my parcel as soon as
Possible Please i have to sent this parcel put of country please send my parcel on my way in 2-3 days please
Fahad Hussain
Order issue
Mera order confirm howa hai ya nahi abhi tak Mujhe koi msg nahi aya ab Mai kiya karo dubara order karo kiya
Jane Nisar
Order not confirmed yet
My order num is 1010523909 yesterday I ordered online and select online bank transfer payment method and send money to given account num and send the email to eshop but still my order is not confirmed status shown unconfirmed
Naila Naeem
Unprofessional Staff
I visited J. Ocean mall Karachi branch yesterday, looking for Eid collection I asked a sales girl if these are available in required sizes and some other basic questions like where are 2 piece unstitched collection, and which one is the latest Eid collection, what’s the fabric? I was amazed how can they keep such people on job who don’t have any knowledge at all and I found out she was misguiding about each and everything when I read descriptions on the photos of dresses, even she did not have idea about prices, I noticed she was distracted her mind was somewhere else and she wasn’t interested in guiding, sales girl name Sadaf, you people should atleast keep an eye on what your staff is doing to customers. 🙏🏻
Rabeel Zaffar
Addicted perfume smells not long lasting
I just bought your addicted perfume from G one market a few days ago it has no long lasting smell plz refund me or change it
Awais Ali
Defective dress inferior quality
Dear Junaid Jamshed Customer Service,
I am writing to express my disappointment with a recent purchase I made from your brand. I bought a [Kurta shalwar with 25 % discounted price with reference number JJKS-32978 from your centaurs store and after only wearing it once, I noticed significant wear and tear. This is highly unusual for a product from your esteemed brand, which I have trusted for its quality.
I have already tried reaching out for assistance,I visited 2 times at your centaurs mall store but unfortunately, I have not received a response.I constantly calling on the given number but no positive response received.I have already submitted the obsolete dress to your cantaurs store and your staff inform me that it would be exchange o
Wajahat Ahmed
Missing Dresses
completely pathetic customer service. I placed online order of 16 suits out of which 5 suits were missing. Raised the complain and its been 14 days. They are just making excuses. Not recommended to use their online store.
ibrahim umair
Dupatta is missing
I order 2 dress but ek ka dupatta missing h beach me se mein ne kafi dafa oder kiya h j. Pr kbi esa ni hua plz dupatta send krdy ta k mera suit complete hojae
Ramsha Rashid
Order late
Your service of delivery is too slow. I ordered suit on 2 October 2024 and don't received yet. Kindly improve your service of delivery . Order is courier by BlueEx.
Abu Bakr
Perfume Return
I ordered 02 perfumes from J. And one is recieved defected . I opened one the same day I recieved but 01 i opened yesterday but Call Center is saying we cant refund
Zubair Saleem
WRONG PRODUCT RECEIVED
Order wrong received. I Ordered Discovery Set for Her but Received Discovery Set for Him...Please solve the problem ASAP or Today. On urgent basis.
AI REVIEWS
17 12 2024 08:07:36 PM
Customer Reviews
J. Junaid Jamshed, a popular Pakistani brand, offers a wide range of elegant and stylish clothing for both men and women. Known for its high-quality fabrics and sophisticated designs, J. offers a variety of traditional and contemporary outfits, perfect for casual wear, formal events, and special occasions. The brand is particularly known for its exquisite kurta collections and well-tailored suits that reflect a blend of modern trends and classic styles. The store experience, both online and offline, is pleasant, with attentive customer service. However, some customers find the pricing on the higher side, but the quality justifies it. Rating: 4.5/5