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Foodpanda Pakistan
Complaints
30
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Answered
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rehan khan
Request for Refund Due to Double Payment
Assalam Alaikum, I am writing to bring to your attention an issue I encountered with my recent order from Karachi Spicy Roll Corner-Johar Town. On the day before yesterday, I placed an order, which was successfully delivered by your rider. However, I unfortunately experienced a double payment situation, as I made an online payment and the rider also collected payment from me. I have been trying to reach the rider, Fida Hussain Chishti, but his phone appears to be switched off. I kindly request your assistance in processing a refund for the extra payment.
Here are the details of my order for your reference:
Date: November 2024, 01:15 AM Order Number: h7pv-2444-5hla, Rider # 0323 48****
Warm regards,
Rehan Khan
0321 824***
Jabir Dada
Food Panda
I placed an order today on FoodPanda Pakistan, and after an hour, I noticed on the app that it was marked as delivered. When I contacted the Help Centre to address this issue, the call center representative bluntly told me that they couldn't assist and that I needed to reorder. This is unacceptable. In Karachi, FoodPanda’s call center staff ensures proper customer compensation, but as a guest in Lahore, I found the response here deeply unsatisfactory. The vendor should be penalized, and FoodPanda should have handled my issue more positively. I am extremely disappointed with FoodPanda’s response—this level of customer service is completely unacceptable.
My order number is t7gb-2442-tj7v dated October 15, 2024.
Sadia Zarif
Order not delivered
I ordered on food panda from KFC ....my order number was#178p 2440-0162..... order was placed by credit card from my ubl card ...... but didn't received my order.....and the food panda is showing anytime now on delivery status from past half hr......
Waniya Khan
Refund of my cash that I mistakenly paid with my account
I Mistakenly order from foodpanda and cancelled the order immediately but they aren't refunding or there is no option of refund.
Aladdin Bhatti
Shifts issue
I am reading Facing Injustice
1582277 This is my rider ID
The customer took the order from me and did not pay
I told the company but the company has terminated my shift from me instead of the customer
Tahir bashir
Order cancel and refund issue
I am very fed up from service and misbehave of rider. I was just went for Friday prayer. He was calling during that time. When I call him back after prayer. He cancel my order and misbehave with me he also cut the call without listening me properly. I need a contact number for complaint.order#sx92-2435-ijsw
Hamza .
Amount charge but orde not provided
Yesterday I was ordering through foodpanda app I was ordering food and select self pic option I order through my credit card the charge amount from my credit card but when I visit the restaurant for order taken the restaurant is closed I chat with food panda customers care the are said me the investigation are under process now he is closed my complaint without my concern
dfgt dsser
Order not Received
My brother ordered some monthly groceries from Foodpanda, including sugar, tea, soap, and detergent,, as they were offering a discount. However, we didn't receive the order. We thought it was canceled due to network issues related to the 20 Safar Jaloos, but when my brother checked, it showed as delivered. Help Center P msg kia hai to kehty hain Rabta Karengy kesi ne Rabta b nahi kia or likha a gya K "We cannot Process Refund"
Rizwan Anis
Careless food panda
Not received a order from Broadway pizza via food panda nd food panda shows order delievred nd me and my family going to sleep with out eating any food
Osheen Sharif
Rider took my money
ordered from naheed through foodpanda today. Initially my bill was 6023. I paid the rider 6080. When I opened my things, two items were missing thus I opened foodpanda to complaint about it and found out that two items were out of stock therefore not sent. I called the rider to return my money as new bill was 4023. He said he will come after 10min but his number became out of reach after that. I got a call from foodpanda rider team asking if my things were delivered, I explained him this situation, he said to complaint on help centre. When I complained to agent on chat, my order status showed cancellation instead of delivered. Agent on chat said that rider team cancelled the order therefore they can’t help.
Mazhar khan
Pathetic Customer care
Days before i mistakenly order conditioner instead of shampoo , 1st i tried to customer care but unable to find customer care agent contact chat option, after hours i got chat with someother category then find a rude , uneducated , unexperienced agent ,after all this i got tired and day after again tried but same , i thought its ai
Soha Mukhtar
Refund not given
On 2024.04.04 I tried to placed the order by making the online payment via Jazzcash and the money was captured by Foodpanda but the order was not placed. And the Foodpanda ever since i ask them to refund they give me 10 business days time frame and its been a month they haven't gave back my money. It was the amount of 2094.49
mahrukh hamayon
Rider scam alert
order number : #fc11-nt1y
mai ny order pizza kia tha broadway se or pizza mjy deliver ni hua rider ny mjy text kia app pr k I m here jb m jaa ri the utny m he status delivered show ho gya or rider bahr ni tha or na parcel. Rider ko m ny text kia k ap kahn h rider ka koi jwab ni aya. Rider ny mjy call ni ke phone pr b. mai ny online payment ki hui the .jb chat support se help mangi to wo excuses kr ry k next time ni ho ga or refund ni mily ga. This is very pathetic behaviour ap log customers k sth esy krty hm ap pr believe kr k mngwaty or ap log agy se esy respond krty. Kehty h hmry end se kch ni ho skta jb ap k end se ni kch ho skta to phr ye system q chla ry aj mry sth hua h ainda kitno k sth hta ho ga. Esy riders ko ni rkhna chahy or na h
Farooq Ahmed
Undue Order Cancellation When Already Paid
I have Ordered Yesterday at 10:24 & Delivery Time was 35-45 Minutes. Order was Paid Already.
After 41 Minutes Order Got Cancelled. While Inquiring from Email They Replied "Please note that this email is no longer monitored for support." and Helpline is Also Pathetic Just Asking Rider Tea Cancelled Order.
Who have given them authority. This Order Was on EID and They Ruined it.
User's recommendation: Close This Channel if You Cannot Give Services.
Sofia Iqbal
Foodpanda Sent a Wrong item
Ma na 500 gm k sunlight order Kiya bit they give me 380 gm k packets aur paise 500gm k charge Kiya ..na hi refund ker rae na exchange khte hamari policy ma ni k refund ya change ho item
Omer Khalid
Order got cancelled and i never requested for it
My order got cancelled and i never requested for it. Now i did not get the items and yet was charged for it
muhammad waseem
Foodpanda rider
First to ye hai k order dair sy aya aik k bad fir jo order aya wo wrong tha rider ko call bhi ki bat bhi hui kehta main wapis ly jata hun lakin wo nahi aya main intzar karta raha phir us ny mera number block kar diya itna ziyda gussa aya bata nahi sakta
Nusrat Khan
Online payment issue
I ordered food from Al Makkah naan shop on food panda my payment was deducted through easy paisa but they cancelled my order when I reached to live chat on app miss Shahnaz M connected with me and she didn't guide me accordingly she was only repeating that our team will contact you I can't do anything for on my end. This is not the way they are dealing with customer. If there agents can't handle customer problems than why are they hiring them.
Haseeb zahid
Issue against food quality and quantity
Dear team
I received an invalid order and I go for chat support team for resolution but they have no manner how to talk with people I say the invalid order which I have received I paid online payment so kindly refund my payment even I doesn't eat that meal I just waste it the chat support agent mr mustafa was such an bad agent who was doing his job very disappointed way many time I used food panda but this is not a way to handle the customer if he has any issue.now I want refund my payment asap and take an action against night agent Mr. Mustafa.
Thank you
Harris Shah
incomplete Order Delivery
Last night my wife ordered nuggets, fries and drink from optp via food panda. but I didnt received the drink. The app has no option for registering my complain.
dfgt dsser
28 08 2024 06:46:06 AM
Pathtic services
My brother ordered some monthly groceries from Foodpanda, including sugar, tea, soap, and detergent,, as they were offering a discount. However, we didn't receive the order. We thought it was canceled due to network issues related to the 20 Safar Jaloos, but when my brother checked, it showed as delivered. Help Center P msg kia hai to kehty hain Rabta Karengy kesi ne Rabta b nahi kia or likha a gya K "We cannot Process Refund"