Wrong delievery without sender info and charged money

I order on sapphire website worth 12307 ruppes. I received a parcel from Leopard service and guy charged me Rs 12010. But when I opened packaging insted my order found 3 fake pants. Sender addres was not given on packaging, just mention ID and wrong contact number.

Contacting Leopard and send email every day but untill now did not receive any response. Leopard must know sender, that’s why charged money on behalf of sender. Look like Leopard also involve in sender fraud activity.