Urgent Complaint Regarding Unethical Business Practices and Customer Service
Hanan Latif
I trust this communication finds you in good health. My name is Muhammad Hanan, and I am reaching out to you with a pressing matter concerning a distressing experience I recently had with the well-known brand J. I am seeking your urgent assistance in resolving this matter and ensuring justice prevails. The incident in question revolves around the purchase of a dress intended for my elder brother. During the transaction, I specifically inquired about the brand's policy on alterations or returns in the event of sizing issues. To my assurance, the sales representative assured me that they would readily accommodate any such concerns and facilitate alterations or returns as needed. However, the unfortunate turn of events unfolded when, upon returning home, my brother tried on the dress only to find that the size was not suitable.
In light of the sales representative's assurance, we promptly visited the J. store to request alterations, as initially promised during the purchase. Shockingly, the staff at the store outright denied offering any alteration services. To substantiate my claim, I presented an alteration slip from another J. store, only to be met with baseless allegations of potential forgery. They insisted that the services rendered on the slip were not applicable to my transaction. In the face of this unexpected adversity, I requested a refund, a standard practice for most reputable establishments. However, to my dismay, I was informed that J. does not entertain refund requests. Instead, I was compelled to choose an alternative dress from their inventory. I selected a different dress, which was priced at 4850 PKR, significantly less than the initial dress priced at 9250 PKR. When I inquired about a refund of the remaining amount, I was informed that a refund would only be possible if I opted for a dress of equal or higher value than the original 9250 PKR dress. To compound the matter further, the behavior exhibited by the J. staff throughout this ordeal was not only unprofessional but also remarkably rude.
In an attempt to assert my rights as a consumer, I brought to their attention the return and exchange policy prominently displayed on the J. website. However, they callously dismissed it, refusing to adhere to their own stated policies. As a concerned citizen, it is disheartening to witness a reputable brand engaging in such blatant unethical business practices and treating customers with utter disregard. I implore you to investigate this matter thoroughly and take appropriate action to ensure that consumers are treated fairly and in strict accordance with the established policies governing such transactions. I am grateful for your prompt attention to this matter and remain hopeful for a swift and just resolution.
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