Staff extremely misbehaved

Yesterday I visited the Indus hospital in an emergency where all staff including Doctor was very cooperative but one counter staff named Arlan was very rude arrogant with ignorant behavior he was extremely rude, ill-mannered, impolite and unprofessional using Language " tu tarak " because of him I can't get medical assistance from doctor kindly take an action against him ASAP because it's an emergency ward and such type of behavior with serious patient can cause emotional damage.