Parcel Not Received

Tracking ID LE597083907
This is a parcel of mine which I have not received for many days and I have not been contacted in this regard.

Today I went to their head office and I found out that an employee named Khawar has delivered the parcel to the wrong address of Aliza Pharmacy without contacting me.
and status done with his own name .
they said that please take it from there ( Aliza farmacy) .

I visited that farmacy and inquired that parcel but they said that we have not received any such parcel.

I contacted the Rawat head office again and they said you should wait till tomorrow.
I have already been waiting for twelve days and still don't know when I will receive my parcel.
even we don't know we will get it or not?