Order not Received

My brother ordered some monthly groceries from Foodpanda, including sugar, tea, soap, and detergent,, as they were offering a discount. However, we didn't receive the order. We thought it was canceled due to network issues related to the 20 Safar Jaloos, but when my brother checked, it showed as delivered. Help Center P msg kia hai to kehty hain Rabta Karengy kesi ne Rabta b nahi kia or likha a gya K "We cannot Process Refund"