Order accuracy

I was order a one medium chicken fejita pizza and 6 chicken pieces with fries and one small sprite from lucky one mall branch at 25 march 2024(12:04 am) but they don’t give me the fries with the chicken pieces and when I asked them to packed the chicken pieces in take away form then they refused to packed the chicken pieces to me but at the same time they packed the order in takeaway form for the other person