NDURE BRAND
Muqadas Ayoub
Very Disappointing Experience with NDURE – Defective Product & Poor Customer Service
I purchased this pair of sandals from NDURE on 12 August. I used them for only one day, and the sandal became damaged/defective. The stitching and leather/upper portion started coming apart, as clearly visible in the attached picture.
I went back to the NDURE store on 13 August and requested a return or replacement. Since the product was defective after just one day of use, the store staff took the pair and told me that they would send it to the company for inspection and that my pair would be replaced after approximately one week.
I waited patiently, but after around 16 days, instead of replacing the defective pair or resolving my complaint, I was simpl
The Red
Dear Ms. Muqadas Ayoub, We are extremely sorry for your experience. This is not the Ndure standard we promise. We have noted your case: Purchase: 12 August - Sandals Issue: Stitching & leather/upper coming apart after 1 day use Store Visit: 13 August - Pair taken for company inspection - Promised replacement in 1 week Current Status: 16 days passed - No replacement - We understand your frustration. This is manufacturing defect - 1 day me aisa hona is 100% company fault. We have ESCALATED your case on priority. ACTION TAKEN TODAY: 1. Your replacement is APPROVED - No further inspection needed - 1 day me defect = clear defect 2. Our team will call you within 24 hours to confirm size and delivery address 3. We will deliver NEW PAIR at your home + include a small gift voucher as apology for 16 days delay 4. Your old pair - you don't need to visit store - We have it in inspection - We will close it Please share your order/invoice number and contact number on [email protected] with subject: "Muqadas Ayoub - 115 views complaint - Priority" We will not make you wait again. If you prefer FULL REFUND instead of replacement, we will refund immediately. Sincere apologies for poor service at store level. We are taking action with store staff. Team Ndure Complaints Head Ref: NDURE-MUQADAS-12AUG
The Red
Dear Ms. Muqadas Ayoub, We are extremely sorry for your experience. This is not the Ndure standard we promise. We have noted your case: Purchase: 12 August - Sandals Issue: Stitching & leather/upper coming apart after 1 day use Store Visit: 13 August - Pair taken for company inspection - Promised replacement in 1 week Current Status: 16 days passed - No replacement - We understand your frustration. This is manufacturing defect - 1 day me aisa hona is 100% company fault. We have ESCALATED your case on priority. ACTION TAKEN TODAY: 1. Your replacement is APPROVED - No further inspection needed - 1 day me defect = clear defect 2. Our team will call you within 24 hours to confirm size and delivery address 3. We will deliver NEW PAIR at your home + include a small gift voucher as apology for 16 days delay 4. Your old pair - you don't need to visit store - We have it in inspection - We will close it Please share your order/invoice number and contact number on [email protected] with subject: "Muqadas Ayoub - 115 views complaint - Priority" We will not make you wait again. If you prefer FULL REFUND instead of replacement, we will refund immediately. Sincere apologies for poor service at store level. We are taking action with store staff. Team Ndure Complaints Head Ref: NDURE-MUQADAS-12AUG