3
1
NDURE
Complaints
25
Solved
0
Answered
2
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Saleha Khatoon
Damage of shoe
Hi Dr Saleha from PIMS,
I bought a pair of shoe from ndure last months but it got damaged within one month.The leather coated on it is getting removed from above side.Its really disappointing to see the quality stuff .Kindly exchange the pair of shoe or any return policy regarding it.Its really bad experience.
Thanks
Looking forward gearing from you .
M Danish
Size Exchange Request
I ordered EU 40, but the slides are tight and I want to exchange them for EU 41. I also noticed that the finishing is not up to the expected standard. The product is unused, only tried once for fitting, with all tags and original packaging intact. Kindly assist with my exchange request.
Order ND-1589869
Muqadas Ayoub
NDURE BRAND
Very Disappointing Experience with NDURE – Defective Product & Poor Customer Service
I purchased this pair of sandals from NDURE on 12 August. I used them for only one day, and the sandal became damaged/defective. The stitching and leather/upper portion started coming apart, as clearly visible in the attached picture.
I went back to the NDURE store on 13 August and requested a return or replacement. Since the product was defective after just one day of use, the store staff took the pair and told me that they would send it to the company for inspection and that my pair would be replaced after approximately one week.
I waited patiently, but after around 16 days, instead of replacing the defective pair or resolving my complaint, I was simpl
Syed Noman
Complaint Regarding Improper Packaging at NDURE Khanpur Branch
On August 12, 2026, I visited the NDURE Khanpur Branch and purchased a pair of shoes. However, the branch manager did not provide proper packaging for the shoes. Instead, the shoes were placed in a very small shopper without the original shoe box.
When I asked about the packaging, the manager stated that they did not have any shoppers or shoe boxes available. As a result, I had to carry the shoes in my hands after leaving the branch.
I am disappointed with this level of service from a well-known brand. I request the management to look into this matter and take appropriate action to ensure that customers are provided with proper packaging and satisfactory service in the future.
Kazim Abid
Complaint Regarding exchange of article
Dear Sir/Madam,
I respectfully submit that i am a Lawyer and I purchased a pair of sandals from your Shop, Vanike Road, Hafizabad valuing of Rs.3300/- , on 03-05-2026. Unfortunately, the sandals broke after only one use, which raises serious concerns regarding the quality of the product.
In this regard, I submitted the sandals to the branch manager on 16-05-2026 for warranty/claim processing. However, despite the lapse of a considerable period, my claim has not yet been processed, nor have I been provided with any satisfactory response regarding its status.
Your prompt action in this matter will be highly appreciated.
Kazim Ali Abid cell No.0302-688****9
Branch Manager Cell No.0302-341***6
Claim Receipt No.TFX-0043 dated 16.5.26
Maqsoom Fatima
Pathetic Brand and Stupid Staff
I brought a pair from Ndure Dubai Chowk Bahawalpur Branch on 21/04/2026 on full price Next day I realised that shoe was defective, discolored and falling apart At seams. On 23/4/2026 I visited the branch to return it. The guy on counter gave pathetic excuses and asked to come again. Even though they acknowledged it was their fault and refused to change the shoes.
Pathetic Brand Pathetic Services
Shahroz Rehman
Endurecoml
Ma NY fasilabad sy shoes liye toba Tek singh ma branch pr shoes change krny Aya ye log change ni jiye or batameezi kr Raha manager but
Areeg Nawaz
Parcel delivered to the wrong Address
I placed an order on the 9th January through your website, Already paid an amount of Rs. 2450
The parcel has been delivered to wrong address, Since then I'm trying to reach out to Ndure Team.
But havent recieved any update from their team.
muneeb Shahzad
Write then wrong rate on shoes
I picked up the shoes see the price I went to till boy on till he saying this shoes price difference 😒
Mohammad Abu
Want refund
Due to political instability rawalpindi & Islamabad is closed & network is also not available, so my order return back to where house that’s why I need refund of my amount
Rimsha Shabbir
Very low quality
I purchase shoes at full price but they damaged after 3 to 4 times use. Ndure is not providing us surery that we are spending money at right place or not
Usman Ghani
Complaint Regarding Inappropriate Behavior of Manager at Indure High Street Bran
I am writing to formally lodge a complaint regarding an unpleasant experience I had at your High Street branch in Sahiwal.
During my recent visit to the branch, I encountered extremely insulting and unprofessional behavior from the store manager. Despite being a customer, I was informed that parking in front of the store while shopping from it was prohibited. This forced me, and presumably other customers, to either park in front of neighboring businesses or walk a considerable distance, which was both inconvenient and discouraging.
Such treatment is not what one expects from a reputed brand like Indure, and it significantly impacts the customer experience. I hope this issue is addressed promptly, and that necessary steps are take
Eqra Wasim
Prepaid order not received
I have ordered a pair of shoes and its prepaid and I still havent received any details tracking number of my order. No replying on email and helpline. Kindly request them to refund my money or deliver my parcel on time. On daily they are spaming emails on their promotions but not a single proper reply from them.
My complaint ticket 1726725962851. Order ND-1061831.
Iqbal Javed
Ndure compny
Wrong order ..and shoes size wrong.....please return shoes and correct my order ....this not fair ...for company reputation....
Anosha Zia
Sub Standard Product
It is intimated that the product I received from Ndure Online website had the following poor characteristics:-
1) The sole of the shoe is teared up
2) The condition of the shoe seems like it is used before
3) The vamp is sub standard
Therefore considering above facts it is requested that please refund my money as it's not value for money product. I hope that you will act it on this issue accordingly.
Syed Ali
Fail to deliver order
I order a shoes through their Facebook sponsored ads on 26th of July I send multiple emails and try to connect with them but they don't have time and failed to reply any of them. Poor Pakistan's online stores service.
Muhammad Awais
Sandles sole has been broken
Quality is pathetic. I bought the most expensive pair of shoes from ndure but what I got is a third class pair of shoes.
Asad Ullah
Ndure send a wrong artical
I orderderd ultra light slides 10 days ago and i received wrong artical and complain immediately but they didnt response this is my order number ND-1029162_1
Abdul Latif
Shose repair or change
Dear NDURE Representative
Complain Handling Section / Department
Complain against shows purchased from NDURE outlet main autobahn, Hyderabad.
On June 30, 2024 (evening) I purchased 03 items (One for my kid, one for myself, and one for my wife) with the total amount of PKR: 11698. We have paid the amount through online banking which is attached for your reference.
The representative said that due to the printer issues, we were unable to provide the receipt of the bill, and then we walked away with items purchased from the Autoban NDURE shop near the Royal Taj Hotel in Autobahn Road Latifabad, Hyderabad, Sindh.
Within 3 days we found some defect in my wife's shoes and shared the whole details with a representative at the shop, firstly
Kousar Fatima
Order delivery is too much late
I have ordered 2 shoes before 1 month yet I don't receive my order
..abii tkk order nhi pohncha ek month pehly jo kia tha wo b nhi aya abii tkk
Waqas Mehdi
12 12 2024 11:17:13 PM
Ndure customer Reviews
Ndure, a Pakistani footwear brand, has received mixed customer feedback. While some customers appreciate its affordable and stylish designs, others report issues such as delayed deliveries, receiving incorrect or defective products, and unresponsive customer service. For instance, customers have reported receiving shoes in poor condition and facing challenges in obtaining refunds or exchanges. Additionally, some customers have experienced misbehavior from staff at physical stores. Based on these factors, Ndure's overall customer satisfaction appears to be around 3 out of 5