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NDURE
Complaints
17
Solved
0
Answered
2
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muneeb Shahzad
Write then wrong rate on shoes
I picked up the shoes see the price I went to till boy on till he saying this shoes price difference 😒
Mohammad Abu
Want refund
Due to political instability rawalpindi & Islamabad is closed & network is also not available, so my order return back to where house that’s why I need refund of my amount
Rimsha Shabbir
Very low quality
I purchase shoes at full price but they damaged after 3 to 4 times use. Ndure is not providing us surery that we are spending money at right place or not
Usman Ghani
Complaint Regarding Inappropriate Behavior of Manager at Indure High Street Bran
I am writing to formally lodge a complaint regarding an unpleasant experience I had at your High Street branch in Sahiwal.
During my recent visit to the branch, I encountered extremely insulting and unprofessional behavior from the store manager. Despite being a customer, I was informed that parking in front of the store while shopping from it was prohibited. This forced me, and presumably other customers, to either park in front of neighboring businesses or walk a considerable distance, which was both inconvenient and discouraging.
Such treatment is not what one expects from a reputed brand like Indure, and it significantly impacts the customer experience. I hope this issue is addressed promptly, and that necessary steps are take
Eqra Wasim
Prepaid order not received
I have ordered a pair of shoes and its prepaid and I still havent received any details tracking number of my order. No replying on email and helpline. Kindly request them to refund my money or deliver my parcel on time. On daily they are spaming emails on their promotions but not a single proper reply from them.
My complaint ticket 1726725962851. Order ND-1061831.
Iqbal Javed
Ndure compny
Wrong order ..and shoes size wrong.....please return shoes and correct my order ....this not fair ...for company reputation....
Anosha Zia
Sub Standard Product
It is intimated that the product I received from Ndure Online website had the following poor characteristics:-
1) The sole of the shoe is teared up
2) The condition of the shoe seems like it is used before
3) The vamp is sub standard
Therefore considering above facts it is requested that please refund my money as it's not value for money product. I hope that you will act it on this issue accordingly.
Syed Ali
Fail to deliver order
I order a shoes through their Facebook sponsored ads on 26th of July I send multiple emails and try to connect with them but they don't have time and failed to reply any of them. Poor Pakistan's online stores service.
Muhammad Awais
Sandles sole has been broken
Quality is pathetic. I bought the most expensive pair of shoes from ndure but what I got is a third class pair of shoes.
Asad Ullah
Ndure send a wrong artical
I orderderd ultra light slides 10 days ago and i received wrong artical and complain immediately but they didnt response this is my order number ND-1029162_1
Abdul Latif
Shose repair or change
Dear NDURE Representative
Complain Handling Section / Department
Complain against shows purchased from NDURE outlet main autobahn, Hyderabad.
On June 30, 2024 (evening) I purchased 03 items (One for my kid, one for myself, and one for my wife) with the total amount of PKR: 11698. We have paid the amount through online banking which is attached for your reference.
The representative said that due to the printer issues, we were unable to provide the receipt of the bill, and then we walked away with items purchased from the Autoban NDURE shop near the Royal Taj Hotel in Autobahn Road Latifabad, Hyderabad, Sindh.
Within 3 days we found some defect in my wife's shoes and shared the whole details with a representative at the shop, firstly
Kousar Fatima
Order delivery is too much late
I have ordered 2 shoes before 1 month yet I don't receive my order
..abii tkk order nhi pohncha ek month pehly jo kia tha wo b nhi aya abii tkk
Maryam Khalid
Misbehave by staff
Yesterday i visit ndure store sadar bazar Toba tek singh. Staff is miss behaving me and incorporative. Look into the mater.
NDURE
Dear Customer,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. We are looking forward to serving you. Below is the ticket information attached for your reference:
Ticket Number: 1713052041138
Ticket Title: Customer Complaint - Maryam Khalid against NDURE
Status: close
Should You Require any further support/information, please feel free to contact us.
Regards,
Muhammad Ashfaq
Muhammad Ashfaq has deleted her complaint.
roonhaM .
Poor Quality
I Bought some shoes from Ndure, the shoes were from the high end section, but after wearing them 3 times the sole started to erode, come off from the bottom.
This was a high-end pair that cost me an arm and a leg but such poor quality, it couldn't withstand just 3 days of wearing.
Dismal quality from a brand.
Aqeel Gondal
Poor Quality
My Ndure shoe purchase turned into a nightmare when they tore my ankle skin after just one day's wear. When I tried to return or exchange the defective product, Ndure shockingly denied my requests, blaming nonexistent allergies. This was my first and last interaction with Ndure. Their product quality and customer service left me extremely dissatisfied. Reputable companies should stand behind their products and provide top-notch service, but Ndure fell short on both fronts. I caution potential buyers to explore alternatives that prioritize quality and customer satisfaction over Ndure's dismal performance.
Adil khan
Ndure shoes
mai ny Ndure outlet say shoe purchase kia or us ko gift wrap mai close ker dia or un ka simple sa box pahnk dia lakin shoe size mai difference mai orginal reciipt k sath agly din he subah exchange k liye gia jo in logo nay refuse ker dia ye kah ker k wo box sath laye this is nt fair wo sada sa box tha jb orginal recipt sath ha 24 hours k ander b exchange ni kia worst experience
Waqas Mehdi
12 12 2024 11:17:13 PM
Ndure customer Reviews
Ndure, a Pakistani footwear brand, has received mixed customer feedback. While some customers appreciate its affordable and stylish designs, others report issues such as delayed deliveries, receiving incorrect or defective products, and unresponsive customer service. For instance, customers have reported receiving shoes in poor condition and facing challenges in obtaining refunds or exchanges. Additionally, some customers have experienced misbehavior from staff at physical stores. Based on these factors, Ndure's overall customer satisfaction appears to be around 3 out of 5