My account got temporarily restricted

I made a transection to my father and after few days my account and his bank account both get restricted, he submitted an application and filed a complaint after that his account was removed from the hold and his card was unblocked too. I never heard from sadapay, I sent them dozen of emails, tried their in app services but that BOT is such a stupid thing, I even tried their helpline no one responded. So is there any way my issue can be resolved?