Missing items

My order id was: h8wc-gnuf
Some items were missing from the order, I have reached the support but the did not gave me refund which I was rightfully owned the rights to that and they told me support team will reach me which is never reaching proper via call at least they just leave a message and close the support request and never ever in ny life support request have been proven helpful. I need you to kindly look into issue it is not just money infact the time and disappointment that why did I got the fucking