Issue against food quality and quantity

Dear team

I received an invalid order and I go for chat support team for resolution but they have no manner how to talk with people I say the invalid order which I have received I paid online payment so kindly refund my payment even I doesn't eat that meal I just waste it the chat support agent mr mustafa was such an bad agent who was doing his job very disappointed way many time I used food panda but this is not a way to handle the customer if he has any issue.now I want refund my payment asap and take an action against night agent Mr. Mustafa.

Thank you