Delivery of defective item and declined exchange
Farhat Rashid
I have purchased two dupattas online vide order # PK-009746070. Found one damaged item, Visited outlet in Saddar Rawalpindi on 4th working day of receiving the order, they refuse to exchange. Then I contacted online after 5th working day, they also declined stating timeframe of 7 days is over. I have suffered a lot just because the item’s quality was not properly checked by the store and they sent a damaged item, outlet declined exchange for no reason during early time and later customer service is making an excuse for delay. Since the basic error lies at the brand side, I should be provided a compensation.
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The Red
Main Farhat Rashid - Order PK-009746070 - 2 dupatta liye - 1 damaged nikla. 4th working day Saddar Rwp outlet aayi - Aap ne exchange se mana kar diya. 5th day online contact kiya - Aap ne bola 7 days over. Aap ne damaged bheja - Ghalti aap ki - Main time pe aayi - Phir bhi mana kiya. Ab final - 24 hours me: 1. Damaged dupatta ka full refund mere JazzCash pe 2. Ya new dupatta free home delivery Nahi toh main: - Consumer Court Islamabad me case karungi - CCP Pakistan ko complaint karungi - Facebook / Insta / Complaint.pk pe order + photos ke saath post karungi - Saddar outlet ka naam leke Google review dungi 48 hours ka time hai.