Farhat Rashid
I have purchased two dupattas online vide order # PK-009746070. Found one damaged item, Visited outlet in Saddar Rawalpindi on 4th working day of receiving the order, they refuse to exchange. Then I contacted online after 5th working day, they also declined stating timeframe of 7 days is over. I have suffered a lot just because the item’s quality was not properly checked by the store and they sent a damaged item, outlet declined exchange for no reason during early time and later customer service is making an excuse for delay. Since the basic error lies at the brand side, I should be provided a compensation.
Farhat Rashid
I have purchased two dupattas from online store vide order # PK-009746070. One item was damaged. I did not expect this from Khaadi. Quality checking should have been done before sending this item. I went to Saddar Rwp outlet for an exchange but they refused. Then I raised a complaint via email but they also refused stating 7 days limit for exchange has passed. To b e noted, I physically went for an exchange on 4 th working day and asked for an online return after 5th working day. The point is, no exchange was required if store had suppled undamaged product and why did the outlet refused an exchange during early timeframe. Later the customer service is making an excuse for delay. Importantlly, brand is not taking responsibility for anything!
