Daraz Refund

I have bought a product from Daraz under order no 188951414386543 , which once received was not as per description . I returned and claim my refund which was acknowledged and available in my Daraz wallet. Once I tried to move fund from Daraz wallet to my bank account system ask me to provide OTP that has been sent by Daraz on my registered cell no 03376282905. I have not received any OTP after several attempts. I lodge complaint and I was asked to wait for 5 days . Yesterday I received email that my matter has been solved . I tried again but still not received OTP. Daraz is using delaying tactics to avoid fund transfer . Please look in to this matter.