Damage of shoe
Saleha Khatoon
Hi Dr Saleha from PIMS,
I bought a pair of shoe from ndure last months but it got damaged within one month.The leather coated on it is getting removed from above side.Its really disappointing to see the quality stuff .Kindly exchange the pair of shoe or any return policy regarding it.Its really bad experience.
Thanks
Looking forward gearing from you .
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The Red
Hi Saleha, please visit your nearest Ndure outlet with the shoes and original box + receipt. Show them this picture. They will exchange it. If they refuse, DM us on Instagram @ndureofficial - we will force exchange
The Red
Dear Ms. Saleha Khatoon (Dr Saleha, PIMS), Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced. We have checked your complaint dated 9 days ago regarding "Damage of shoe - leather coating getting removed from above side within one month." This is NOT our standard quality - This is a manufacturing defect in coating - We take full responsibility. SOLUTION APPROVED: 1. 100% FREE EXCHANGE - No question asked 2. You can exchange for SAME pair new OR any other shoe of same price OR higher price (difference pay) 3. Free pickup from your location - PIMS / Your home 4. Timeline: 48-72 hours Please share: - Order number / Invoice photo - Shoe size - Photos of damage (leather coating side) - 2-3 clear photos - Your address for pickup + Phone number Our rider will pick the damaged pair and deliver new pair same time. If you prefer REFUND - We can also process full refund within 5 working days. We value doctors like you from PIMS - Please give us one chance to fix this bad experience. Once again sorry for disappointment. Waiting for your details to process exchange immediately. Best regards, Ndure Customer Care Team [email protected] Complaint Ref: NDURE-SALEHA-99views P.S. Your feedback helps us improve quality control.