Zero customer service

I ordered a suit but when I received it I noticed that items do not match the website description. I contacted them with pictures of the item and website description which clearly doesn't match. The agent refused to help or accept the error. Every time I messaged I got the same response.
" Dear Customer,

Thank you for contacting Asim Jofa. We deliver same as mentioned in design details please be noted extra laces and embellishments which are not mentioned in design details are not included in it. Regards, Team Asim Jofa"
I bet other customers will agree with me