Unauthorized Cancellation and Withheld Payment

I am extremely frustrated with Unze regarding my order #1101051, which they claim I “requested” to cancel on March 25, 2026 — this is completely false.

Despite repeated attempts to resolve this, the company has:
❌ Failed to provide proof of my cancellation request
❌ Withheld my payment without authorization
❌ Not issued a refund or confirmation via PayFast

This is serious mismanagement of customer funds and raises major concerns about their payment practices. I expect:
✔️ Full refund including delivery charges
✔️ Refund confirmation with transaction/reference ID

Consumers, be cautious! If this isn’t resolved immediately, I will escalate through PayFast and consumer protection channels and share my experience widely.