Staff complaint and transection complaint

I have such a very bad experience with Bank Alfalah. You have such a third class staff in PIRWADHI RAWALPINDI Branch. My withdrawal transection were Blocked due to some reason. and I am visiting Pirwadhi RWP branch since two months but their is response for your side even the didn't provide my complain ID and says that "this is not our task to do". į request you "If you can't handel your staff please clear my dues and close my account.
Thank you,