Rider behavior

I would like to inform you that's my parcel received in Karachi from lahore which had a special instructions to deliver after 6 pm and yesterday rider called me and said we can't deliver after 5 pm after and today he called me and said apka parcel hai so I said kindly wait 5 to 10 mins I m coming home in 5 min and he said abey ustad Mai itni dayer wait nai karonga is this way to talk to customer is this the way to treat customer such a worst services I hope you understand my issue rider name taffazul.