Pending without any reason

Mny pattoki sy lahore ibcc office documents courier kiye hen ..address wgera sab thk mention kia but tracking krny p show ho rha k untraceable address...mny pattoki office visit kia h tu wo keh rhy k un ko mail late pohnchi h lhr office tu unho ny deliver nhi ki tu formality dal k pending rakh li h ak do din wait kro ho jae gi... Ye koi tareeka h ? Parcel mn mery orignal educational documents hen