paid amount not appear in DESIRED account

Sir,

I had paid a bill of PTCL 0454739348 having amount of 5800/- but after many days, payment still not appear in PTCL account . PTCL billing office didn't acknowledge the payment after verifying their end....but JAZZ CASH team insist that payment has been done,. an amount of 5800/- deducted from my account. but my PTCL internet still not active due to non payment of BILL.

Plz help to resolve this issue ASAP

JAZZ CASH account number 030388***55

FAISAL UR REHMAN