Order not sent

Unbelievably bad service! I placed an order for Rs 15,200 on 30 March 2025 but have not received it yet on 27 June! THey have not even dispatched it. I raised 3 complaint tickets but they were immediately closed. I keep messaging them on WhatsApp but their answer is: "Sir your request forwarded to the relevant department to expedite the delivery process."
NEVER order on Telemart.
They need to be sued!