Lost parcel

Mainay 10.10 sale k doraan Daraz Online Shopping se order place kiya tha jo k pick up point pe deliver hona tha..mujhay jub otp receive howa tou pick up point pe parcel collect karnay gai..pick up point walon ne keh diya k aap ka parcel hamaaray paas nahin hai..daraz customer care pe complain ki tou un ka kehna hai k aap ka parcel damage hogaya tha..rider se intercept hogaya etc etc...aur aap dobaara order karden, ab koi insay ye poochay k agar parcel pickup point pe pohncha he nahin tou otp kaisay aaya meray paas?Aur ye 4 suit milaa k bhi itni amount nahi bun rahi jitne ka ab ye 1 suit hai, meri daraz.pk se request hai k abhi bhi ye suits instock hain,mera parcel mujhy deliver karwaen please.parcels deliver krwana aapki responsibility ha