Fake Parcel status

Hello. 5 weeks ago i placed an order online on audionic website. And i paid online. After 3 weeks i myself contacted them to ask the status of my order. They said it’s delivered. I didn’t even received that. And i already paid for that online.

After that every single day i called them 10 20 times. They didn’t receive. I emailed them 20 30 times. No response. Nothing. They just said okay we are working on your issue. That’s all.

I waited for 4 weeks. No i fucking want to file a complaint against them.
I want to claim my damage along with my fucking phone balance i used to call them. Money for my time.