Facebook Order

Dear Zellbury Team,

I would like to raise a complaint regarding orders placed through the Zellbury Facebook page.

I have placed orders through your Facebook page several times during the last 3–4 attempts, but unfortunately, I never received any proper confirmation or update regarding those orders.

Yesterday, I placed two orders again through the Facebook page and also took screenshots of the order details for reference. Today, I called your helpline to confirm the status of my orders. However, I was informed that there is no order registered against the contact number I provided while placing the orders.

I am attaching the screenshots of the orders with this complaint for your verification.

I would appreciate it if you could please: