Delivery fraud

Delivery rider came to my doorstep I told him to come tomorrow so he said okay fine I will come tomorrow but the next day he did not show up not the day after that I called there has done their help and said that we will send you the parcel tomorrow that was 3 days ago there is no sign of my parcel the health plan and not picking up my calls the career service is not responding to any of my messages and The helpline put me on hold for 10 minutes after that the call was disconnected also my parcel is lost.