Complaint Regarding Delayed Delivery Damaged Shipment and Refund Claim

Dr Muhammad Pervaiz

I am writing to formally lodge a complaint regarding the extremely poor courier service provided by M&P for my recent shipment of mangoes. The parcel was delivered after an unreasonable delay, despite the shipment containing perishable items that required timely delivery. Due to this delay, the quality of the mangoes deteriorated significantly, and most of them became spoiled and unfit for consumption. Furthermore, upon receiving the parcel, I found that:
• The package had already been opened or tampered with.
• The weight of the parcel appeared to be less than the dispatched weight, indicating that some contents may have been lost or removed.
• The remaining mangoes had lost their freshness, taste, and quality because of the delayed deliv

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