Cash on Delivery Fraud

Placed a COD order from Lama Retail.

Received incorrect parcel (riders don't let you open COD parcels). Payment is 12,470 which have been paid.

Leopards Courier says that the parcel hasn't even been shipped yet.

There are insiders who have access to the order database which are doing this. Even the details on the package were handwritten by a marker instead of an electronically printed sticker.