Cash cutting without complete transaction

AoA. Team Jazz cash
Mene 30 Sep ko Apni jazz cash Account me 500 Rs ka Top up Kia or us se Mobile bundle purchase krny Ki koshish Ki. Jis Ki price Rs 480 thi. Lekin Jazz cash ne wo transaction complete nai Ki ..or In insufficient balance ka Error de dia .. lekin paisy bhi Cut Gaye Hain. Mene 1st Oct ko complaint bhi Register krwai thi .jis Ki Id ye Hai COM1434414. Lekin 8 Oct ko Mujhe Msg Mila Hai K ap Ki complain Hal kr di Gai Hai. Lekin Abhi tk mere Account me paisy wapis bhi nai aye.. kindly Meri complaint solve karain ..