Bad services and customer handling
Quratulain Sheikh
I ordered three chargers and two of them were not working so i complained about them and they told me to submit it to their workshop. When the product were ready to be dispatched they asked me to pick it up which i refused so they scheduled a delivery for me. i called their complaint representative and the guy told me that the product will be shipped on your address and ill get a message regarding that. After 10 days i couldnt reach because of tough schedule. i didnt receive a message and i called them back they said it was dispatched and to check. i checked on tcs and the guy didnt add the address didnt even call me to get the address. Now i called them three times. Two times they both muted their mic on me and the third call the guy hungu
The Red
Quratulain, aap ye karo - Naye chargers ya refund same day: 1. Brand ka naam is complaint me likho: Aap ne company ka naam nahi likha. Comment me likho - "Konsi company hai?" - Jaise Audionic, Ronin, etc. Naam likhoge to company khud reply karegi. 2. TCS complaint karo - Sabse tez: TCS helpline 111-123-456 pe call karke bolo: "Parcel me address missing hai, sender ne address nahi likha, please return to sender and get complete address" TCS wala parcel rok dega aur sender ko call karega. 3. Consumer Court + Social Media: Unki Facebook / Instagram pe ja ke ye comment karo: "3 chargers ordered, 2 faulty, you dispatched without address and now muting mic on calls. Send new ones immediately or refund." Aur is complaint.pk pe apna Order ID + TCS Tracking ID comment me daal do - Taake company trace kar sake.