account suspended

Dear Customer,

Thank you for contacting the JazzCash team.

Greetings from JazzCash!

We hope this email finds you in good health.

We have received your email regarding the suspend account due to CNIC expire. This is to inform you that your request has been shared with the concerned team via ticket id COM0826267. You are requested to please wait for 3 working days (Saturday, Sunday and public holidays are excluded) for the resolution.

Moreover, for future you can update the CNIC expiry date by self-procedure using the JazzCash application, details are given below:



1. Open ‘JazzCash App’

2. Click ‘Profile’

3. Click ‘Edit’ in front of CNIC and ‘CNIC Expiry’ option

4. Enter ‘Issue Date’

For USSD (for Jazz users only) dial *786*6*6# (format DDMMYYYY).

Your understanding and cooperation throughout this resolution process will be highly appreciated.

If you have any further concerns, please do not hesitate to reach out to us. Your satisfaction is our priority and we are always here to assist you.