UBL

4
1
1
2
See all 3 reviews
3 reviews
Response rate: 14.3%
Complaints 7
Solved 0
Answered 2
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Muhammad Wasim

06 09 2024 04:06:41 PM
176
Scamm transaction

I have launched complain of fraud transaction again account number 2302282538192 UBL, Muhammad shafique and my complain number is C0508240033. Yesterday I received an email fromm Meezan bank. My complain is closed but my issue is still pending. I deposited most of proves and I have voice recordings about scamm. It is my humble request to consider my complain and return my amount as soon as possible. I will grateful for your kind considerations.
Regards

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Osmani Malik

04 06 2024 11:30:53 AM
115
Netbanking Issue

They blocked my netbanking anf everytime I call customer support. They ask and save verification but they don't enable my Netbanking even after waiting for 24 hours. Useless and very bad manners of customer support team.

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Bushra Ahmed

14 12 2023 09:25:21 PM
362
Account temreorey block and atm card block

Mere baba ki death ho gai hai Baba ki pension atti hai bank mai but mere pass bilkul be paise nahi hai house rent be nhi diya bank staff mere sath corporate nahi kar rahy seccsetion kha se banao oske liye bee paise hone chaiye hai

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dilmurad kamboh

08 09 2023 04:27:59 AM
380
branch manager matli is not cooperating with me along my Matli press club member

Respected Sir/Madam,



I, Muhammad Masood Hassan, (General Secretary Matli Press Club) With holding Joint account number PK77***01022684 with your esteemed bank, UBL at the Matli branch, Wish to bring to your kind attention that my bank account has become inactive due to lack of transactions in the past few months.



I understand that the inactivity is a result of my own negligence, and I sincerely apologize for any inconvenience caused to the bank. It is my request that you kindly revive my bank account and restore all its services at the earliest.

I assure you that I will maintain the minimum balance required and actively use my bank account for transactions in the future. I have attached a copy of my account’s cheque book copy a

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Hassan Roshan

12 04 2023 01:26:34 PM
449
Fake note provided by UBL bank

I withdrew Rs 110,000 from my account in cash on 22nd March 2023. All the notes were of Rs 1000 including a pack of 100. Upon submitting the cash today 12th April 2023 to another bank, they discovered a fake note in the pack of 100. I immediately informed the bank but they said it was your responsibility to ensure that the money was genuine. This is a serious trust issue. Kindly request the bank to refund my 1000rs otherwise i cant continue using UBL bank.

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UBL

14 04 2023 12:23:49 AM

Dear Valued Customer,

Hope you are doing well,
Please contact us at 111-825-888 for further any Request / Complaint. Although your request has been sent to the relevant team.

Your patience in this regard is highly appreciated.

Regards,
Customer Complaint.

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Huda Shakil

28 03 2023 12:57:37 PM
383
UBL has taken lakhs of rupees from account

UBL has been deducting lakhs of rupees under Zakat scheme from my account in Pakistan which my elderly and retired parents use for daily living. My parents were told Zakat will not be deducted after they provided an affidavit and declaration. The manager also assured them that money will not be deducted. My parents visited the branch on many occasions to confirm this at the Safoora Branch, Karachi. They were misled to believe that their money is safe and now they have lost lakhs of rupees. The staff has not guided them on any reversal process. Please take this into consideration and resolve this issue for my elderly parents.
I have also reached out to customer support and not received any updates or guidance regarding this urgent issue.

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UBL

30 03 2023 10:04:00 PM

Dear Valued Customer,

Hope you are doing well,
Please contact us at 111-825-888/ Email: [email protected] for further any Request / Complaint. Although your request has been sent to the relevant team.

Your patience in this regard is highly appreciated.

Regards,
Customer Complaint.

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Ehsan Shaheen

12 03 2023 11:04:14 PM
690
Credit card blocked

Pathetic services by UBL - United Bank Ltd

Not recommended !!!

It's been 5 days and my credit card is still blocked. Now, they are not even picking the call even when I wait for 45 minutes. I've been trying to reach them for 4 days, via email and complained about it on the website as a well. Two days ago they told me that anti fraud department will call you back but I haven't received any call from their so called anti fraud department. I have called'em more than 15 times in 5 days and wasted balance of more than 700rs.

If you want to waste your time and money then just open an account in UBL.

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AI REVIEWS

14 12 2024 07:04:19 PM

UBL Customer Reviews

UBL Digital, the mobile banking app of United Bank Limited (UBL), generally receives a positive reception, with an average rating ranging from 3.5 to 4 stars out of 5 on platforms like Google Play Store and Trustpilot. Users appreciate the app’s convenient access to UBL’s banking services, including money transfers, bill payments, mobile top-ups, and account management. Many highlight the user-friendly interface, fast transactions, and secure platform. However, there are some recurring complaints regarding technical issues such as app crashes, slow load times, and occasional login difficulties. Some users also report challenges with navigation, feeling the app could be more streamlined and easier to use. Customer support responsiveness is another area that has received mixed feedback, with some customers expressing frustration over delayed responses. Despite these issues, UBL Digital remains a reliable and popular choice among UBL customers, offering a solid mobile banking experience. Rating: 3.8/5

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Sheeraz Ahmed

21 03 2024 07:15:25 AM

Useless bank i dnt want submit complaint anymore they will reply we will call u back😂

I am extremely disappointed with the call service provided by UBL Bank, hence, I give it a rating of 0 stars. Despite promising callbacks for even minor issues, the problems remain unresolved. Additionally, their Android application deserves 0 stars as it blocked my mobile banking access. Moreover, the incompetence displayed by their head office in incorrectly inputting my mobile number and email during sign-up has made it impossible for me to access my account. Overall, my

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Ehsan Shaheen

12 03 2023 11:10:12 PM

Pathetic service

Unprofessional and useless bank.

Brand Details

United Bank Limited (UBL) leads the banking and financial services sector in Pakistan. With a customer base of over 4 million, the Bank boasts Pakistan’s widest network of over 44,000 customer touchpoints; this includes more than 1,400 branches, above 37,000 Omni Agents and over 1,400 ATMs. UBL has presence in four continents. The Bank is a pioneer in branchless banking with its UBL Omni platform. Customers across the world have 24/7 access to the bank via UBL’s world class Internet Banking. UBL was declared Pakistan’s ‘Best Bank for Corporate Finance & Capital Market Development’ at the Pakistan Banking Awards 2017.

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