Basically I ordered something which I needed urgent on 14th of oct in that time I get msg on whatsapp but I haven't received any confirmation email and today is 2nd Nov still I haven't received any email and my order too
Despite repeated calls to the helpline, WhatsApp follow-ups, and multiple emails, I have received neither a satisfactory explanation nor a confirmed delivery date. Even after promising an update, Bagallery failed to follow through. 35+ days of waiting, repeated follow-ups, delayed responses, and empty assurances reflect an appalling lack of professionalism and accountability. This is not just poor service; it is a complete disregard for customers and their time. Bagallery has completely lost my trust. I would never recommend this platform to my friends or anyone in my network. This has been one of the worst online shopping experiences I have ever had.
Order #21854005555 was placed on 19 September 2026 with a promised delivery timeframe of 25 September–3 October. The deadline has now passed, but the order is still under processing with no dispatch or tracking details.
I contacted Bagallery multiple times but received only generic delay responses. I am requesting immediate resolution, either fulfillment of the order or cancellation and refund.
I placed an order with Bagallery, but my order has not been delivered yet. I have been trying to contact their customer support for the past 2 days, but they are only responding once a day and my complaint has still not been properly registered. I want to cancel the undelivered order and receive my refund urgently. Despite repeatedly contacting them, they are not taking proper action or resolving my issue. Please help me resolve this matter and ensure that my undelivered order is cancelled and my refund is processed as soon as possible.
Worst service I've ever faced in my entire life. After full payment is done digitally, they emailed me that products are not available, order is cancel. Then took 3+ months to refund it back. Their customer service is very, very, very worst. They JUST CUT THE CALL. Fuck man.
Placed order on May 19, 2026, for TRESemme Conditioner & Hair Mask (Order ID: 21503245555). Paid Rs. 2,084.20 upfront via JazzCash BNPL.
It has been a full month, and the order is still not shipped. Today, their helpline representative shamelessly told me that I will get it by mid-July (making it a 2-month delay for basic products!).
I have already generated a formal Legal Notice under Section 28(1) of the Punjab Consumer Protection Act, 2005. If Bagallery does not issue an immediate full refund or ship my order now, I am taking them directly to the Consumer Court for mental agony and financial damage.
Demand: Immediate full refund of Rs. 2,084.20 or priority dispatch.
I placed order #21263005555 on 13 March 2026 and made full advance payment of Rs. 3,989.42. However, I have still not received my order.
There has been a significant delay with no proper updates, no dispatch confirmation, and no clear delivery timeline. The only response received was a vague message about Eid order backlog, after which there has been no meaningful follow-up.
This is highly disappointing and unprofessional. I request immediate delivery of my order or a full refund without further delay.
2 months ago I ordered two trousers but they were delayed two months after that they have sent by their own , afterwards the size was not perfect and they sent separately they charged extra charges on it very disappointed if they are not having enough stock so why they take order , even one of my order which is paid they haven’t delivered it till now 😒
they people are so crazy no proper order tracking details and its been more than 15 days my order is not delivered i paid out them in advance but they guys are such scammer shame on you
I reviewed order after one month. Pathetic. Tried to track my order , it showed no data. I almost thought my order isn't placed or cancelled. Turned out they tried to send it after month that's too a half order. Half will be sent again .
I ordered from them on 3rd July without informing they cancel my order on 9th July then I placed that same order again on the same day it’s been 31st July still no delivery I called them on 23rd they said custom issues it will be delivered by the end of the month today on the 31st I called them to cancel they hung up on me the most shittiest customer service and service of the most shittiest brand would never recommend Bagallery to anyone.
I have ordered few products from bagallery which they are saying its from Shein, but looking at the quality it seems like its not even near to it, disappointed, low quality, damaged product.
i have ordered a mystery box from your website after filling a form and paid online by debit card. tracking id number is tri-cOwG7mpFVKrWHIb but now showing no data found
I placed an order with them and when i received it. It was a really bad quality bag i emailed them the same day that i want to return it they replied after days and said they will return it this that its been more than a months almost two months i didn’t hear from them when i emailed them they lied and said their delivery person came but i didn’t respond to them so they returned when i contacted them n told em no one approached me they were acting entitled and later a different person completely changed on his words and said we never said that we sent anybody because your area is out of our reach, basically they lied
Now they want me to send the parcel to them. I told em i paid the fee its their responsibility and issue not mine.
Placed an order on 11 November 2024. Received half of it and contacted them on Instagram after 49 days that I still haven't received the rest of my order. I asked for a refund and they stopped replying to me. They saw my messages and just ignored me.
I have recieved only 2 products
.but my order was of 3 products. And the serum in the bottle is very half. what is this behaviour?
Kindally delivered my 3rd product wich is bioaqua acne cream.
They send me wrong product i ordered blue matte liner waterproof they send me some sort of local dupe without box
The other thing i ordered nyx lippie they send me gloss n this is not my first order last time they send me eyepencil instead of lipstick this time i want to exchange n want actual product
Money not refunded. Its almost 2 months no sign of refund
AI REVIEWS
17 12 2024 08:15:39 PM
Customer Reviews
**Bagallery.com Review**
Bagallery.com is a leading online shopping platform in Pakistan that offers a wide range of beauty products, fashion, and accessories. The website features a user-friendly interface, making it easy to browse through categories like makeup, skincare, apparel, handbags, and footwear. They carry both local and international brands, ensuring a diverse selection for various tastes and budgets. The quality of products is generally good, and many customers appreciate the regular sales and discounts. While delivery times can sometimes be inconsistent, customer service is usually helpful in resolving issues.
**Rating**: 4/5
Anmol Irfan
23 07 2024 04:47:27 PM
Incorrect order.
Very late delivery.
I ordered nyx pushup lipstick and wax epilator but recieved used wax epilator full or scratches and wax marks on it, also the lipstick is nyx lingerie not nyx pushup. Incorrect lipstick.
I want refund from bagallery.
This is not what i ordered.
Brand Details
Bagallery sell products of multiple companies including jewellery, dresses, skincare, shoes, purses etc. If you have complaint about Bagallery, you can post on this page.
